エクスペリエンスフローマッピングは、洞察に基づき患者の体験と臨床プロセスを把握する独自の構造化手法です。詳細なデータ分析、関係者との面談、ワーフローの観察から得たデータポイントと洞察をマップに詳しく記載していきます。
エクスペリエンスフローマップは、患者の体験、懸念のある領域、きわめて大きな効果が期待できる改善点を視覚的にまとめたものです。このマップは一般に会議室の壁の大きさに合わせて作成します。
動画を見る
Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.
The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.
Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.
The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.
Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.
The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.
